Standard Small Parcel Shipping:
SBC Décor offers their customers the choice of using FedEx or UPS for Small Parcel services and ground shipping generally takes 2 to 5 business days.
LTL Freight:
LTL Freight service generally will take 5 to 7 business days from time of pickup at our warehouse to front door delivery. When your order is placed, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option chosen.
Expedited Shipping:
Expedited shipping is available for SBC Décor merchandise that is able to ship small parcel, but not encouraged for mirrors. The initial ship date of an expedited order does not count as a transit day, so please take this into consideration when determining arrival dates.
Texas Courier Service from Large and Small Parcel:
Texas Expedited – Scott Martin – professional courier delivery to Texas Locations.
Free Local Pickup:
Free pickup at our local Fort Worth Warehouse location is always available. During Summer Months, our Warehouse closes at 3pm due to extreme heat conditions.
Hours of Fulfillment:
Monday thru Friday, 9:00am to 4:30 pm.
All standard orders that are in stock are fulfilled and shipped within 48 hours of purchase.Please note that any order placed after 5:00 pm on Friday will not be processed until Monday. Please note warehouse closures due to national holidays.
MIRROR RETURNS DUE TO DAMAGES
SBC INTERIOR DÉCOR takes precautions to ensure that our customers receive quality items free of defects. Each piece is carefully hand inspected prior to wrapping and shipping out. When your order arrives, please inspect the package and the merchandise for any damages.
If any damage is found, please contact customer service at 817-966-3959 or Email info@sbcdecor.com, within 5 days of receipt.
Please follow instructions on Small Parcel and LTL freight for damages, so that we file a claim in the appropriate time frame and with all information necessary. Once you have contacted our customer service team and provided this information, we will arrange for a new product to be shipped to you immediately, free of any further charges.
MIRROR RETURNS DUE TO BUYER'S REMORSE
If you are unsatisfied with your purchase, you may return most new, unused items within 15 days of delivery for a full refund (sale items are not eligible for refunds). If the return is a result of our error (receiving an incorrect or defective item), we will pay for the return shipping. Please note, that if the return is not the result of our error, the customer is responsible for return shipping charges. To return your products please follow these steps:
1.Contact Customer Service @ (817)738-6188 or email: info@sbcdecor.com within 30 days of receiving your merchandise.
2.Receive a Return Merchandise Authorization from customer service. If the return is due to our error, we will email you are turn label to place on the outside of the box.
3.Repack the merchandise in its original packaging material just as it came.
4.Return package by your choice of carrier to SBC Décor: 2348 Blue Smoke Ct North, FortWorth,TX 76105.
5.Please email info@sbcdecor.com with the tracking number.
RETURNS DUE TO BUYER'S REMORSE on CUSTOM-MADE TO ORDER PRODUCTS:
Vinyl Floor Coverings & Lighting:
Each Piece of our Repositionable and Custom-Made Wallpaper, Vinyl FloorCoverings Collection and our City Lights Collection is custom made to order in the USA and requires a 10-business day lead time.
We offer samples free of charge on most of our wallpaper collection, so the customer can determine prior to purchasing if the pattern and color is suitable for their purchase.
Restocking Fee: If for some reason you are needing to return your purchase on any of these product collections, there is a 35% restocking fee as each piece is custom made.
Return shipping will beat customer’s expense.
REFUNDS
After your return is received and processed, please allow four weeks for your refund to be fully processed, although, in most cases, a refund will be processed more quickly.
This time period includes transit time needed for us to receive your return (5 to 10 business days), the time it takes to process your return once received (3 to 5 business days), and the time it takes your bank to process our refund request(5 to 10 business days).
Please note that sale or clearance items are not eligible for refunds.