SMALL PARCEL SHIPPING: STANDARD SERVICE vs EXPEDITED SERVICE:
SBC Décor offers their customers the choice of using Fedex or UPS for Small Parcel expedited services. FREE SHIPPING offered on the website applies to ground service only. Ground shipping generally takes 2 to 5 business days. Expedited shipping is available for SBC Décor merchandise that is able to ship small parcel, but not encouraged for mirrors. The initial ship date of an expedited order does not count as a transit day, so please take this into consideration when determining arrival dates.
LTL Freight service for all large shipping items generally will take 5 to 7 business days from time of pickup at our warehouse to front door delivery. When your order is placed, we will follow up with your delivery carrier and tracking information. You will be contacted by the carrier to set up a delivery time for your merchandise.
HOURS OF FULFILLMENT:
SBC Decor warehouse hours of order fulfillment are Monday thru Friday, 8:30am to 5:00 pm. All standard orders that are in stock are fulfilled and shipped within 48 hours of purchase. Please note that any order placed after 5:00 pm on Friday will not be processed until Monday. Please note warehouse closures due to national holidays.
MIRROR RETURNS DUE TO DAMAGES:
SBC DÉCOR takes precautions to ensure that our customers receive quality items free of defects. Each piece is carefully hand inspected prior to wrapping and shipping out. When your order arrives, please inspect the package and the merchandise for any damages.
Please follow instructions sent with merchandise on Small Parcel and LTL freight for damages, so that we file a claim in the appropriate time frame and with all information necessary. Once you have contacted our customer service team and provided this information, we will arrange for a new product to be shipped to you immediately, free of any further charges.
MIRROR RETURNS DUE TO BUYER'S REMORSE:
If you are unsatisfied with your purchase, you may return most new, unused items within 15 days of delivery for a full refund (sale items are not eligible for refunds). If the return is a result of our error (receiving an incorrect or defective item), we will pay for the return shipping.
To return your products please follow these steps:
1. Contact Customer Service @ (817)738-6188 x 2, or email: email@example.com 30 days of receiving your merchandise.
2. Receive a Return Merchandise Authorization from customer service. If the return is due to our error, we will email you a return label to place on the outside of the box.
3. Repack the merchandise in its original packaging material just as it came.
4. Return package by your choice of carrier to SBC Décor: 3436 Alemeda Street, Suite 229, Fort Worth, TX 76126.
5. Please email firstname.lastname@example.org the tracking number.
Please note, that if the return is not the result of our error, the customer is responsible for return shipping charges.
RETURNS - CUSTOM -MADE TO ORDER PRODUCTS:
Wallpaper, Vinyl Floor Coverings & Lighting:
* Restocking Fee on Custom Made to Order Product Returns - If for some reason you are needing to return your purchase on any of these product collections, there is a 35% restocking fee as each piece is custom made. Each Piece of our Repositionable and Custom-Made Wallpaper, Vinyl Floor Coverings Collection and our City Lights Collection is custom made to order in the USA. We offer samples free of charge on most of our wallpaper collection, and have material samples of our vinyl floor coverings, so that the customer can determine prior to purchasing if the pattern and color is suitable for their purchase.
* Damaged or Defective products - Return shipping label will be sent to you. Please repack the merchandise as it arrived, and notify email@example.com that the return has been shipped.
* Buyers Remorse - Return shipping will be at customer’s expense. We can arrange the return shipping for you if you wish and charge your preferred method of payment, or the product can be returned via UPS or FEDEX. Please repack the merchandise as it arrived, and notify firstname.lastname@example.org that the return has been shipped.
After your return is received and processed, please allow four weeks for your refund to be fully processed, although, in most cases, a refund will be processed more quickly. This time period includes transit time needed for us to receive your return (5 to 10 business days), the time it takes to process your return once received (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please note that discontinued or clearance items may not be eligible for refunds.