Standard Shipping: SBC Décor offers their customers the choice of using Fedex or UPS for Small Parcel services and ground shipping generally takes 2 to 5 business days. Freight service generally will take 5 to 7 business days from time of pickup at our warehouse to front door delivery. When your order is placed, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option chosen.
Expedited Shipping: Expedited shipping is available for SBC Décor merchandise that is able to ship small parcel. The initial ship date of an expedited order does not count as a transit day, so please take this into consideration when determining arrival dates.
Hours of Fulfillment: The hours of order fulfillment are Monday thru Friday, 8:30am to 5:00 pm. All standard orders that are in stock are fulfilled and shipped within 48 hours of purchase. Please note that any order placed after 5:00 pm on Friday will not be processed until Monday. Please note warehouse closures due to national holidays.
International Shipping: Please note that there are some restrictions on the shipping of certain merchandise to international destinations. Please contact customer service to see if shipping is available to your location: firstname.lastname@example.org
DAMAGES / BUYER'S REMORSE
SBC DÉCOR takes precautions to ensure that our customers receive quality items free of defects. Each piece is carefully hand inspected prior to wrapping and shipping out. When your order arrives, please inspect the package and the merchandise for any damages. If any damage is found, please contact customer service at 817-966-3959 or email email@example.com within 5 days of receipt. Please include a minimum of 4 photos: front/back side of box, corners, damage to the product itself. Once you have contacted our customer service team and provided this information, we will arrange for a new product to be shipped to you immediately, free of any further charges.
If you are unsatisfied with your purchase, you may return most new, unused items within 30 days of delivery for a full refund (sale items are not eligible for refunds). If the return is a result of our error (receiving an incorrect or defective item), we will pay for the return shipping. Please note, that if the return is not the result of our error, the customer is responsible for return shipping charges. To return your products please follow these steps:
Contact Customer Service @ (817)738-6188 x 2, or email: firstname.lastname@example.org within 30 days of receiving your merchandise.
Receive a Return Merchandise Authorization from customer service. If the return is due to our error, we will email you a return label to place on the outside of the box.
Repack the merchandise in its original packaging material just as it came.
Return package by your choice of carrier to SBC Décor: 2348 Blue Smoke Ct North, Fort Worth, TX 76105.
Please email email@example.com with the tracking number.
After your return is received and processed, please allow four weeks for your refund to be fully processed, although, in most cases, a refund will be processed more quickly. This time period includes transit time needed for us to receive your return ( 5 to 10 business days), the time it takes to process your return once received ( 3 to 5 business days), and the time it takes your bank to process our refund request ( 5 to 10 business days). Please note that sale or clearance items are not eligible for refunds.